Fluzzia Store is committed to the complete satisfaction of its customers.
To maintain credibility and transparency in this relationship, we have created an Exchange and Return Policy based on the Consumer Protection Code (CDC).
You may exchange your purchase for any other product of equivalent value available on our website. Alternatively, you can keep the amount as store credit for future purchases or request a refund. Store credits have no expiration date.
Requests for exchanges or returns must be made within seven (7) calendar days from the date you received the product. Requests made after this period will not be accepted. The product must be sent to Fluzzia Store at the address provided for return shipping.
CONDITIONS
Products will only be accepted if returned:
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In the original packaging, without any damage;
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With original tags and seals intact;
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Unused and without any signs of wear;
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Without any adjustments made (e.g., straps, accessories).
Do not write on, tape, or place labels directly on the product’s original packaging. Protect it with paper (kraft) or a box (cardboard) to prevent damage.
Failure to follow these guidelines may result in the refusal of the return by Fluzzia Store.
The shipping cost for returns or exchanges is the customer’s responsibility.
Exchange
After receiving and verifying the product, a coupon code for a new purchase will be sent by email within 5 business days.
Refunds and Order Cancellations
Once the returned item has been received and verified, the amount paid for the product will be refunded within 10 business days, according to the payment method used at checkout.
For purchases made via bank slip (boleto), the customer must provide bank account details for the transfer.
Coupons or refunds will only be issued after the product has been received and inspected.
If Fluzzia determines that the returned product does not meet the conditions outlined above, the store reserves the right to refuse the exchange or refund. In such cases, the product will be sent back to the customer along with an explanation of the refusal.
After the 7-day period, any issues related to defects should be directed to the manufacturer’s warranty service.
Refunds for credit card payments may take longer, depending on the card operator’s processing policy, and customers will be informed accordingly.
For any questions, please contact our Customer Service Center.
Sincerely,
Fluzzia Store
